Frequently asked questions has a compilation of questions that are commonly asked by customers, this was created to help answer the majority of questions asked by our customers.
Shipping, refunds and exchanges questions
Do you except refunds/exchanges?
Refunds and exchanges are accepted on unworn/unwashed items. Customers will be responsible for shipping both ways though.
Where are you shipping from?
Edmonton, Alberta, Canada.
Sweet we live in the same city can we meet up to save on shipping?
No, my schedule is extremely erratic so setting up a meeting time is hard.
Who do you ship with?
We ship all packages via CanadaPost, once the package arrives into your country, your national mail service will be responsible for delivering the package.
How long does shipping take?
CanadaPost’s guideline says 7-14 business days.
Is there a tracking number?
No, reason being that CanadaPost charges double their normal rate just to get a tracking number.
Wait I have a tracking number but it doesn’t work, what gives?
The number you have received is not a tracking number but a confirmation that a label has been created for your package.
How much does shipping cost?
To get the most accurate cost for shipping, add items to your cart and visit the cart page. Below is a table of shipping costs for shirts to different regions.
Items/other questions
Can you give a discount for multiple shirts in one order?
No, discounts are not given for multiple items.
Do your shirts shrink?
Yes, our shirts shrink about 1 inch in every dimension when washed.
Is (design name) available in a different colour?
If it is not available on our site, then no.
Is (design name) available still?
In most cases, if the item is not shown as being in stock then it will not be available. In rare cases stock may be updated during inventory checks.
Privacy questions
Will my email, or any other personal information be shared?
Your personal information will only be used for fulfilling your order, it will not be shared or sold to any other third party without permission.
