Frequently asked questions is a compilation of questions that are commonly asked by customers, this was created to help answer the majority of questions asked by our customers.
Shipping, refund and exchange questions
Where is my package?
First, make sure that the address provided to us is CORRECT including suite/apartment number. Secondly has it been 14 business days since you’ve received your shipment notification? If not please wait before contacting us.
Can you ship to _____?
In most cases yes, you can check the list of countries CanadaPost can ship to here.
Do you except refunds/exchanges?
Refunds and exchanges are accepted on unworn/unwashed items. Customers will be responsible for shipping costs that incur.
Where are you shipping from?
Edmonton, Alberta, Canada.
Sweet we live in the same city can we meet up to save on shipping?
No, my schedule is extremely erratic so setting up a meeting time is hard.
Who do you ship with?
We ship all packages via CanadaPost, once the package arrives into your country, your national mail service will be responsible for delivering the package.
How long does shipping take?
CanadaPost’s guideline says 7-14 business days.
Is there a tracking number?
No, reason being that CanadaPost charges double their normal rate just to get a tracking number.
How much does shipping cost?
To get the an accurate cost for shipping, add items to your cart and visit the cart page. Below is a table of shipping costs for shirts to different regions.
Shirts/Tanks (Sweaters count as 2 shirts)
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
| Canada | $3 | $7 | $9 | $10 | $11 | $11 | $11 | $12 |
| USA | $5.5 | $8 | $11 | $12 | $14 | $14 | $14 | $14 |
| Other | $7 | $11 | $19 | $22 | $36 | $37 | $37 | $37 |
Hats/Beanies
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | |
| Canada | $7 | $7 | $9 | $10 | $11 | $11 | $11 | $12 |
| USA | $8 | $8 | $11 | $12 | $14 | $14 | $14 | $14 |
| Other | $11 | $11 | $19 | $22 | $36 | $37 | $37 | $37 |
Stickers, Lanyards & Other (Flat rate, shipping is free with a shirt)
| Stickers | Lanyards | Other Accessories | |
| Canada | $0.6 | $1 | $1.25 |
| USA | $1 | $1.5 | $2 |
| Other | $1.7 | $2.5 | $3.5 |
Items/other questions
Can you give a discount for multiple shirts in one order?
No, discounts are not given for multiple items.
Do your shirts shrink?
Yes, our shirts shrink about 1 inch in every dimension when washed.
Is _____ available in a different colour?
If it is not available on our site, then no.
Is _____ available still?
In most cases, if the item is not shown as being in stock then it will not be available. In rare cases stock may be updated during inventory checks. Do not contact us asking when an item will be restocked, as we cannot give you an ETA. Instead join the mailing to list to be informed when a product is reprinted.
Privacy questions
Will my email, or any other personal information be shared?
Your personal information will only be used for fulfilling your order, it will not be shared or sold to any other third-party.
